Smoothhato Privacy Policy

Effective Date: January 3, 2025

At Smoothhato, we prioritize your privacy and are dedicated to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you engage with our website, make a purchase, or utilize our services. By accessing our website or submitting your information, you agree to the terms of this policy.

Please take the time to read this Privacy Policy thoroughly. If you have any questions or concerns regarding our privacy practices, do not hesitate to reach out to us using the contact information provided at the end of this policy.

1. Information We Collect

We collect two types of information when you visit our website or interact with our services:

  • Personal Information: This is information that can be used to identify you as an individual. We collect this data when you make a purchase, register an account, contact customer support, or sign up for our newsletter. It may include:

    • Name
    • Email address
    • Postal address
    • Phone number
    • Payment details (such as credit card or PayPal information)
    • Any other information provided through forms on our website

  • Non-Personal Information: This includes information that cannot directly identify you but helps us understand how you interact with our website. It may include:

    • IP address
    • Browser type and version
    • Device information (mobile or desktop)
    • Pages visited on our website
    • Time spent on pages
    • Referring websites or search terms
    • Interaction with email campaigns or advertisements

2. How We Use Your Information

We use the collected information for the following purposes:

  • Order Processing: To fulfill orders, process payments, and deliver products to your designated address.
  • Customer Support: To respond to inquiries, assist with customer service, and provide help with your orders or account.
  • Marketing and Promotions: With your consent, we may use your information to send promotional emails, newsletters, or special offers. You can opt out of these communications at any time by unsubscribing from our emails.
  • Website Improvement: To enhance the user experience and functionality of our website by analyzing non-personal information about website traffic and user preferences.
  • Personalization: To provide personalized product recommendations, offers, and suggestions based on your previous interactions and purchases.
  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.

3. How We Share Your Information

Smoothhato respects your privacy and will never sell your personal information to third parties. However, we may share your information in the following cases:

  • Service Providers: We may share your information with trusted third-party service providers who assist us with business functions such as payment processing, shipping, email marketing, or website analytics. These providers are required to protect your information and are not allowed to use it for other purposes.
  • Legal Requirements: We may disclose your information if required by law, legal process, or if we believe that disclosure is necessary to protect the rights, property, or safety of Smoothhato, our customers, or others.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business or assets, your information may be transferred as part of the transaction. We will notify you of any changes to our privacy practices in this regard.

4. Cookies and Tracking Technologies

To improve your experience on our website, Smoothhato uses cookies and other tracking technologies. Cookies are small data files stored on your device that enable us to remember your preferences and improve your browsing experience. Types of cookies we use include:

  • Essential Cookies: Necessary for basic website functions, such as adding items to your cart and completing a purchase.
  • Analytical Cookies: Help us understand how visitors interact with our website, enabling us to improve site performance.
  • Marketing Cookies: Track your browsing behavior to deliver personalized advertisements and promotions.

You can control cookies through your browser settings. Most browsers allow you to accept or reject cookies and delete them, but disabling cookies may affect some website features.

5. Data Security

We take reasonable measures to protect your personal information, including encryption, secure servers, and access control procedures. However, please note that no method of online transmission or storage is 100% secure, and we cannot guarantee the absolute security of your data.

We recommend that you take precautions, such as using strong passwords and keeping your login details confidential.

6. Your Rights and Choices

As a customer of Smoothhato, you have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request updates if any of the information we hold is incorrect or incomplete.
  • Deletion: Request the deletion of your personal information, subject to legal obligations we may have.
  • Opt-Out: Unsubscribe from marketing communications by clicking the “unsubscribe” link in emails or by contacting us directly.
  • Data Portability: Request a copy of your personal data in a structured, commonly used format for transfer to another provider.

If you wish to exercise these rights or have any questions about your personal data, please contact us at info@smoothhato.com.

7. Children’s Privacy

Smoothhato does not knowingly collect or solicit personal information from children under 13 years of age. If we discover that we have inadvertently collected information from a child under 13, we will take steps to delete it promptly. If you believe we have collected such information, please contact us immediately.

8. Third-Party Websites

Our website may contain links to third-party websites or services. These third parties have their own privacy policies, and we encourage you to review them before providing any personal information. Smoothhato is not responsible for the content or privacy practices of these external sites.

9. Changes to This Privacy Policy

Smoothhato reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon publication. We encourage you to periodically review this policy to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or the handling of your personal information, please contact us at:

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM CST, and we are happy to assist you.