Smoothhato Sales Policy

Effective Date: January 3, 2025

Welcome to Smoothhato, your trusted destination for premium indoor and outdoor plants. At Smoothhato, we believe in providing the highest quality plants and exceptional customer service. Our sales policy outlines the terms and conditions under which we sell our products, ensuring that you receive the best experience every time you shop with us.

1. Products and Availability

Smoothhato offers a wide range of indoor and outdoor plants, including decorative potted plants, planters, and plant care products. All our products are carefully curated to ensure quality, beauty, and health, contributing to a thriving green space in your home or office.

We make every effort to maintain accurate stock levels. However, due to the nature of our inventory, product availability may vary. If an item you ordered is unavailable, we will notify you immediately and work with you to either substitute a similar item or process a refund.

2. Pricing

Our prices are clearly displayed on the product pages of our website, www.smoothhato.com. The prices are listed in USD and do not include shipping or applicable taxes. Prices are subject to change without notice, and the price displayed at the time of checkout will be the final price you are charged. Discounts, promotions, and sales may be available periodically, and those will be communicated through our website and social media channels.

3. Payment Methods

Smoothhato accepts a variety of payment methods for your convenience. These include major credit cards such as Visa, MasterCard, American Express, and Discover, as well as payment through PayPal. We also accept other payment methods as specified on the checkout page of our website. All payments are processed securely through trusted payment gateways to protect your personal and financial information.

4. Shipping and Delivery

We offer reliable shipping services to ensure your plants and products reach you in perfect condition. Shipping fees are calculated at checkout based on the weight of your order and your delivery location. We ship to the continental United States, and delivery times typically range from 3 to 7 business days, depending on your location.

Once your order has been processed, you will receive a confirmation email with tracking details. If you encounter any issues with the delivery or the condition of your items upon arrival, please contact our customer service team immediately at info@smoothhato.com, and we will do our best to resolve the issue.

5. Returns and Exchanges

We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with the plants or products you received, we offer a 30-day return policy. To be eligible for a return, the items must be in their original condition and packaging. Please contact us within 30 days of receiving your order to initiate the return or exchange process.

Returned items must be sent back to us at your expense. Once we receive the returned items, we will inspect them and issue a refund or exchange based on your preference. Please note that plants that have been damaged due to improper care or neglect are not eligible for return.

6. Customer Service

Smoothhato is committed to providing excellent customer service. If you have any questions or concerns, feel free to reach out to us via the following channels:

Our customer support team is available Monday through Friday, from 9:00 AM to 5:00 PM CST, to assist you with any inquiries regarding products, orders, or general information about plant care.

7. Privacy and Security

We respect your privacy and take all necessary measures to protect your personal information. Your data is collected only for the purpose of processing orders and improving your shopping experience with Smoothhato. We do not share your information with third parties without your consent, except as required by law or necessary to fulfill your order (such as providing your shipping address to a courier service).

For more information on how we protect your privacy, please refer to our Privacy Policy on our website.

8. Disclaimer

While we strive to provide accurate product descriptions, images, and pricing, we cannot guarantee that all information on our website is error-free. We reserve the right to correct any mistakes in pricing, product information, or stock availability at any time.

Smoothhato is not responsible for any damage to plants or products caused by improper care after delivery. We provide detailed care instructions for each plant, and we encourage you to follow them for the best results.

9. Governing Law

This Sales Policy is governed by and construed in accordance with the laws of the state of Texas. Any disputes arising from the use of our services or products will be resolved in the courts located in Roanoke, Texas.

10. Contact Information

For any questions or concerns regarding our sales policy or products, please do not hesitate to contact us. We value your feedback and are always here to assist you.

Smoothhato
212 Fresh Meadow Dr
Roanoke, Texas
Phone: (817) 491-2605
Email: info@smoothhato.com
Website: www.smoothhato.com

Thank you for choosing Smoothhato, and we look forward to serving you in your journey to creating beautiful green spaces.