Smoothhato Terms and Conditions

Effective Date: January 3, 2025

Welcome to Smoothhato! These Terms and Conditions govern your use of our website and the purchase of our products. By accessing or using the services provided by Smoothhato, including placing an order through our website, you agree to comply with and be bound by these terms. Please read them carefully before using our website or making any purchases.

1. General Information

Smoothhato offers a range of premium indoor and outdoor plants, planters, and plant care products for sale via our website, www.smoothhato.com. We reserve the right to change, modify, or update these Terms and Conditions at any time. Any changes will be reflected on this page, and your continued use of the website after such modifications indicates your acceptance of the updated terms.

If you have any questions or concerns about these terms, please contact us at:

2. Account Registration

To make a purchase on our website, you may be required to create an account. By registering an account with us, you agree to provide accurate and complete information and to keep your account information updated. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorized use of your account.

Smoothhato is not responsible for any loss or damage arising from your failure to protect your account credentials.

3. Product Availability

All products available for sale on our website are subject to availability. We make every effort to ensure that the information about the availability and stock of products on our website is accurate. However, we cannot guarantee that all products listed will be in stock at the time of your order. If a product is out of stock or unavailable, we will notify you promptly and provide you with options for substitution, cancellation, or a full refund.

4. Pricing and Payments

Prices for our products are listed on the website and are subject to change at any time without prior notice. All prices are listed in United States Dollars (USD). Prices do not include shipping charges or applicable taxes, which will be calculated at checkout.

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. All transactions are processed securely using trusted payment gateways. By submitting an order, you authorize Smoothhato to charge the total amount of your order, including taxes and shipping, to the payment method provided.

If your payment is declined or there is any issue with processing your payment, we will notify you and request alternative payment information.

5. Shipping and Delivery

Smoothhato ships products to locations within the continental United States. We strive to ensure that all orders are processed and shipped promptly. Delivery times typically range from 3 to 7 business days, depending on your location. Shipping costs will be calculated at checkout based on the size, weight, and destination of your order.

We are not responsible for any delays caused by shipping carriers, customs, or other external factors beyond our control. If you experience any issues with delivery or have questions about the status of your order, please contact our customer service team.

6. Returns and Exchanges

Smoothhato is committed to customer satisfaction. If you are not completely satisfied with your purchase, we offer a 30-day return policy for most products. To initiate a return or exchange, please contact us at info@smoothhato.com within 30 days of receiving your order.

To be eligible for a return, products must be unused and in their original packaging. Return shipping costs are the responsibility of the customer unless the return is due to a mistake or defective product on our part. Refunds will be issued to the original payment method once the returned items are received and inspected.

Certain products, such as live plants, may not be eligible for return due to their perishable nature. We recommend reviewing product descriptions and care instructions carefully before purchasing.

7. Intellectual Property

All content on the Smoothhato website, including text, images, logos, designs, and trademarks, is the property of Smoothhato or its affiliates and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or modify any content from our website without prior written consent from Smoothhato.

8. Limitation of Liability

Smoothhato is not liable for any direct, indirect, incidental, or consequential damages that may arise from the use or inability to use our products or services, even if we have been advised of the possibility of such damages. This includes, but is not limited to, damage to property, loss of data, or financial loss.

We are also not responsible for any injury or harm caused by improper use or care of our plants or products. It is the responsibility of the customer to follow the care instructions provided with each product to ensure safety and proper care.

9. Privacy and Data Protection

We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for more details on how we collect, use, and protect your data. By using our website, you consent to the collection and use of your data as described in our Privacy Policy.

10. Governing Law

These Terms and Conditions are governed by the laws of the state of Texas. Any disputes arising from the use of our website or services will be resolved in the courts located in Roanoke, Texas. By accessing or using our website, you agree to submit to the personal jurisdiction of these courts.

11. Termination of Use

Smoothhato reserves the right to suspend or terminate your access to our website and services at any time, without prior notice, for any reason, including if you violate these Terms and Conditions.

12. Contact Us

If you have any questions, comments, or concerns about these Terms and Conditions, please feel free to reach out to us:

Thank you for choosing Smoothhato for your plant needs. We hope you enjoy our products and services!