Smoothhato Shipping Policy

Effective Date: January 3, 2025

At Smoothhato, we are dedicated to ensuring your plants and products reach you safely and in a timely manner. Please review our shipping policy for details on how we handle shipping and delivery.

1. Shipping Methods and Delivery Times

We offer reliable shipping services within the continental United States. Once your order is processed, we typically ship it within 1-2 business days. Delivery times usually range from 3 to 7 business days, depending on your location. However, shipping times may vary during peak seasons or due to unforeseen delays.

Once your order ships, we will send you a confirmation email with tracking information so you can monitor your delivery status.

2. Shipping Fees

Shipping fees are calculated at checkout based on the weight of your order and the delivery address. These charges will be clearly shown before you complete your purchase, so you can review the final cost.

3. Processing Time

Orders are typically processed within 1-2 business days. Please note that orders placed on weekends or holidays may be processed on the next business day.

4. Delivery Issues

Smoothhato is not responsible for delays caused by shipping carriers, weather, or customs for international orders. If you experience any issues or delays with your order, please contact us immediately, and we will assist in resolving the matter.

5. Damaged or Defective Products

If your order arrives damaged or defective, please contact our customer service team at info@smoothhato.com within 7 days of delivery. We will offer a refund, replacement, or store credit for damaged items.